Terms & Conditions

Welcome to Sunray Academy of Canada (referred to as “Sunray Academy,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of our online educational services, courses, and learning management system (“LMS”) platform (collectively, the “Services”). By enrolling, accessing the LMS, or otherwise using our Services, you agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.

1. Eligibility and Enrollment

1.1 General Eligibility: Enrollment in Sunray Academy’s courses is available to students worldwide.

1.2 Account Registration: You must register with a valid email address to access our Services. Each account is unique to a single individual. Sharing login credentials with others is strictly prohibited.

1.3 Accuracy of Information: By registering, you represent that all information you provide is truthful, accurate, and complete. You agree to keep this information current and updated.

2. Tuition, Fees, and Payment

2.1 Tuition and Fees: All course fees must be paid in full prior to gaining full course access beyond any free trial period. Fees are subject to change without notice, and the current fees will be stated on the Sunray Academy website or enrollment portal at the time of registration.

2.2 Payment Methods: We accept payment through the methods listed during checkout. You agree to pay all applicable fees promptly and in full. Any failure to process payment may result in loss of access to course materials.

2.3 Additional Fees: Tuition fees cover all costs associated with each course. However, additional fees may apply for international documentation, equivalent credit assessments, or other specialized services. Please contact us directly for more information.

3. No Refund Policy

3.1 No Refunds: Upon registration, Sunray Academy incurs expenses, so there will be NO refunds after that point. Within 7 days of registration, if no work has been submitted in the original course, students can transfer to another available Sunray Academy course with a request in writing. Prerequisites are required for the course to which they wish to transfer, and only one course change is allowed.

4. Prerequisites and Waivers

4.1 Prerequisite Requirements

4.1.1 Definition: Certain courses offered by Sunray Academy require the successful completion of prerequisite courses before a student can progress to the next academic level. Prerequisites are determined in accordance with standards established by the Ontario Ministry of Education.

4.1.2 Responsibility to Verify: Students are responsible for verifying and meeting all prerequisite requirements before registering for a course. Course outline pages will indicate whether a prerequisite is required.

4.1.3 Submission of Evidence: Upon enrollment, students must provide official documentation demonstrating that they have satisfied the prerequisite requirements. Acceptable forms of evidence include:

• An official Ontario Student Transcript
• A final report card
• A credit counselling summary

4.1.4 Submission Process: Prerequisite evidence should be submitted to info@sunrayacademy.ca promptly after enrollment to ensure timely access to the course.

4.2 Prerequisite Waivers

4.2.1 Eligibility for Waivers: Students who have previously acquired relevant knowledge and skills closely aligned with the curriculum of a prerequisite course may be eligible for a prerequisite waiver. This may apply to:

• International or out-of-province students
• Mature students
• Homeschooling families
• Individuals with equivalent workplace or experiential learning

4.2.2 Application Process: To request a waiver, students must complete and submit a Prerequisite Waiver Application along with all supporting documentation. The student may be asked to complete the prerequisite course’s final exam as a demonstration of knowledge.

4.2.3 Approval and Registration: The waiver application must be reviewed and approved by Sunray Academy before the student can complete the course registration process. If approved, the student may proceed without fulfilling the listed prerequisite.

4.2.4 Submission of Waiver Requests: All completed waiver applications and supporting documents should be submitted to info@sunrayacademy.ca.

4.3 Compliance and Enforcement

4.3.1 Accuracy of Information: By submitting prerequisite or waiver documentation, students affirm that all information provided is accurate and truthful. Providing falsified or misleading information may result in dismissal from the course and forfeiture of any fees paid.

4.3.2 Final Determinations: Sunray Academy reserves the right, at its sole discretion, to accept or reject any prerequisite evidence or waiver request based on our academic standards and policies.

5. Course Start and Completion

5.1 Asynchronous Start: Through our asynchronous learning structure, students may begin courses as soon as they are ready. There are no start-date deadlines, allowing enrollment at any time throughout the year.

5.2 Completion Timeline: Students complete courses at their own pace. Courses must be completed within a maximum of twelve (12) months from the date of enrollment. There are no set due dates for assignments or tests, so students have flexibility in managing their personal schedules, whether they choose to work rapidly or more gradually to meet their individual goals.

6. Course Content and Intellectual Property

6.1 Proprietary Rights: All course content, materials, videos, assignments, and LMS features are the exclusive intellectual property of Sunray Academy or its licensors. You are granted a limited, non-transferable, non-exclusive license to access and use the course content for personal, non-commercial educational purposes only.

6.2 Restrictions: You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our content, except as authorized in writing by Sunray Academy.

6.3 Academic Integrity: You agree to uphold high standards of academic integrity. Unauthorized collaboration, plagiarism, and cheating are strictly prohibited and may result in termination of your enrollment without refund.

7. Student Conduct and Suspension

7.1 Code of Conduct: Students must behave respectfully and ethically while using the LMS and interacting with instructors, staff, and other students. Offensive, discriminatory, or harassing behavior will not be tolerated.

7.2 Suspension or Expulsion: Sunray Academy reserves the right to suspend or remove any student from a course or the LMS if they violate these Terms, engage in misconduct, or otherwise impede the learning environment. In such cases, no refunds or credits will be provided.

8. Technology and LMS Access

8.1 Access and Downtime: While we strive to maintain uninterrupted access to the LMS, technical issues, maintenance, or other factors may cause temporary service disruptions. Sunray Academy will not be liable for any losses or refunds due to downtime.

8.2 Student Responsibility: You are responsible for ensuring you have the necessary equipment, software, and internet access required to use the LMS. We do not guarantee compatibility with all devices or systems.

9. Disclaimer of Warranties and Limitation of Liability

9.1 No Guarantee of Results: Sunray Academy does not guarantee that you will earn any credit, certification, or achieve any particular outcome by using our Services.

9.2 As-Is Basis: Our Services are provided “as is” and “as available” without any warranties of any kind, either express or implied.

9.3 Limitation of Liability: To the fullest extent permitted by law, Sunray Academy, its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of the Services, even if advised of the possibility of such damages.

10. Changes to Terms

10.1 Modification of Terms: Sunray Academy reserves the right to update or modify these Terms at any time. We will post the most recent version on our website, and the “Last Updated” date at the top will reflect the date of the most recent changes. Your continued use of the Services after changes have been made constitutes acceptance of the revised Terms.

11. Governing Law and Dispute Resolution

11.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law provisions.

11.2 Dispute Resolution: Any disputes arising from or related to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of an established arbitration provider in Ontario. Each party shall bear its own costs.

12. Photo, Audio and Video Consent

12.1 As part of the educational experience, Sunray Academy of Canada Inc. may capture photographs, audio recordings, video recordings, testimonials, or other media during classes, school activities, events, graduation ceremonies, promotional initiatives, partner visits, webinars, and other Academy-related functions.

By enrolling with Sunray Academy and providing consent through the applicable enrollment forms or consent documents, students (or their parent/legal guardian, where applicable) authorize Sunray Academy of Canada Inc., the Sunray Group of Companies, and their authorized representatives to collect, use, reproduce, publish, distribute, and display such media for educational, marketing, promotional, recruitment, communication, and branding purposes.

This may include, but is not limited to:

• Sunray Academy websites and learning platforms;
• Sunray Group corporate websites;
• Social media platforms;
• Digital and print advertising;
• Brochures and promotional materials;
• Billboards and other out-of-home advertising;
• Magazines, newspapers, and other publications;
• Educational fairs, conferences, and trade shows;
• Graduation ceremonies and institutional presentations;
• Third-party educational directories (such as Our Kids);
• Future collaborations with educational institutions, organizations, media partners, influencers, or authorized marketing agencies.

For complete details regarding the collection, use, ownership, withdrawal of consent, and release of photographs, audio recordings, and video recordings, please refer to our Photo, Audio and Video Consent, Assignment and Release Form, which forms part of these Terms and this Privacy Policy.

📄 Download the Photo, Audio and Video Consent Form (PDF)

Consent may be withdrawn at any time by submitting a written request to info@sunrayacademy.com. Withdrawal of consent will apply only to future uses and, where permitted by law, will not require the removal of materials already published, distributed, or otherwise relied upon prior to the withdrawal request.

Privacy Policy

Sunray Academy is dedicated to protecting the privacy and security of our students, clients, associates, and website visitors. This Privacy Policy outlines how we collect, use, and safeguard personal information to enhance your user experience. By accessing or using our website (“Site”), you agree to the terms of this Privacy Policy.

1. Personal Identification Information

We may collect personal identification information from users in various ways, such as when they visit our Site, register, complete forms, respond to surveys, or engage with features and services. This information may include:

• Name
• Email address
• Mailing address
• Phone number

Users can always refuse to provide personal information; however, this may limit access to certain features of the Site.

2. Non-Personal Identification Information

We may collect non-personal information such as browser type, operating system, Internet service provider details, and other technical data to improve the functionality of our Site and services.

3. Web Browser Cookies

Our Site uses cookies to enhance user experience. These cookies store information for record-keeping and may track user preferences. Users can choose to disable cookies in their browser settings, though some features of the Site may not function properly without them.

4. Web Analytics

To optimize user experience, we use tools like Google Analytics to analyze website usage. These tools collect anonymous data, such as IP addresses and browsing behavior, which helps us improve our services. Users can opt out of analytics by disabling cookies or using browser-based opt-out tools provided by Google.

5. How We Use Collected Information

Sunray Academy collects and uses information for purposes such as:

• Operating and improving the Site
• Enhancing customer service
• Personalizing user experiences
• Processing payments securely
• Sending updates, notifications, and relevant information
• Administering surveys, promotions, or other features

6. Data Security

We implement robust security measures to protect user data, including SSL encryption for secure communication and compliance with PCI standards.

7. Sharing Personal Information

We do not sell, trade, or rent personal information to third parties. Limited information may be shared with trusted service providers for purposes like sending newsletters or processing transactions, provided users have given their consent.

8. Electronic Newsletters

Users may subscribe to our mailing list to receive updates, news, and relevant information. Unsubscribe instructions are included in every email.

9. Third-Party Websites

Our Site may link to external websites. Sunray Academy is not responsible for the privacy practices or content of third-party sites. Users are encouraged to review the privacy policies of these sites before providing any information.

10. Changes to This Privacy Policy

Sunray Academy reserves the right to update this Privacy Policy at any time. Changes will be communicated through email notifications to active users or posted on this page. We encourage users to review the policy periodically.

11. Contacting Us